Nexi Stack · Support

How can we help?

Choose the right contact for your app, privacy or security enquiry.

App support

Installation, Rovo access, ticket-context errors and questions about First Line AI.

Email app support

Read troubleshooting guidance

Privacy requests

Questions about information held by Nexi Stack, access requests or deletion enquiries.

Email privacy contact

Read the privacy policy

Security reports

Report an app vulnerability or suspected exposure. Use your organisation’s incident channel for urgent incidents.

Email a security report

Reporting guidance

Help us understand the issue

  • App name and version, if known.
  • The task you attempted and the error category or message.
  • When it happened, including timezone.
  • Safe reproduction steps and a redacted screenshot if useful.

Do not include passwords, tokens or complete customer ticket exports. We may ask for a secure way to exchange additional evidence. Support is provided by email; no guaranteed response or resolution time is published.

Consulting and general enquiries

Email edson@nexistack.com, call +44 7754 540377, or use the website enquiry form. Nexi Stack Ltd is based in Manchester, UK.